Delivery

We deliver to addresses both within and beyond the borders of South Africa. For deliveries within South Africa, we use the Post Office, Speed Services and courier to deliver your parcels. You can email your preferred method of delivery. Please take note of delivery times and prices relevant to the delivery method selected. Delivery times are only regarded as having commenced upon payment confirmation being received by us. Penalties will be charged if orders are cancelled after they have been dispatched.

Post Office:

Delivery via the Post Office is counter-to-counter (using Ordinary parcel post). A tracking number will be e-mailed to you and you will have to go to your nearest Post Office and collect your parcel with your ID document. Your destination Post Office will be based on your shipping address used at the time of placing your order. We cannot accept responsibility for orders shipped via SA Post Office that are held up at their depots for any reason nor will we accept responsibility for items arriving damaged should you choose this method of delivery. If you are ordering fragile products, we would strongly recommend that you select courier as a delivery method.

Estimated time of delivery: 5 working days (excluding public holidays)

Rates:
Calculated once the order is packed.

Speed Services:

Speed Services provide an overnight service from Post Office counter-to-counter. A tracking number will be e-mailed to you and you will have to go to your nearest Post Office and collect your parcel with your ID document. Your destination Post Office will be based on your shipping address used at the time of placing your order. If you are ordering fragile products, we would strongly recommend that you select courier as a delivery method.

Estimated time of delivery: 1-2 working days (excluding public holidays)

Rates:
Calculated once the order is packed.
Courier:

The courier company delivers to the following major city centres: Cape Town, Johannesburg, Pretoria, Durban, Port Elizabeth, East London, Polokwane, Witbank and Bloemfontein and their related outlying areas (those outside a 50km radius of the major city centres). The courier company doesn’t deliver to: chainstores, mines, power stations, farms, townships, game reserves or national parks and hospitals. Please use the other delivery options for areas not covered by the courier company. Delivery is for weekdays only. Please note the courier company doesn’t deliver to Post Office boxes.

Major city centres:

Estimated time of delivery to areas within 50km radius of major city centres: 2-5 working days (excluding public holidays)

Rates:
Calculated once the order is packed.

For the purposes of verification, we will be entitled to require the person accepting delivery at the delivery address to produce a form of identification.

On delivery, the person accepting delivery shall be required to sign and print his/her name as against a duplicate copy of the delivery note, to confirm receipt of the delivery.

Not withstanding the above, any person other than yourself who receives the goods at the delivery address is conclusively presumed to be authorised to accept delivery on your behalf.

International:

All international deliveries are subject to import and custom laws of that country and we can’t be held responsible if a parcel is held or confiscated due to these laws. All international deliveries are via Airmail and can take up to 10 working days (excluding public holidays) for delivery. We only deliver smaller parcels weighing up to 3kg via Airmail.

Southern Africa:

(includes Namibia, Botswana, Zimbabwe, Swaziland, Mozambique, Seychelles, Angola, Lesotho, Uganda, Zambia, Kenya, Comoros, Madagascar, Reunion, Rwanda, Ascension and St Helena)

Rates:
Calculated once the order is packed.