Shipping

We deliver via courier to any location in South Africa. 

We also accept orders from international customers so please contact us for a quote.

Shipping Charges

International shipping - contact us for a quote

Local shipping (South Africa):

Free delivery on all orders over R500

Collect (from Cape Town) - free
Courier (Cape Town & surrounds) - R60
Courier (main cities South Africa) - R95
Courier (outlying areas) - R150

Post Office (SA) - R55*

*Up to 14 working days & not recommended for gift boxes

Returns and Exchanges

If any product fails to be reasonably suitable for the specific purpose for which it is generally intended, you have 7 (seven) ordinary days within which to return it to us for a refund. The product must be in the same condition as it was when delivered to you for you to be entitled to a refund (excluding shipping costs).

If any product is defective or of poor quality, you have 6 (six) months after the delivery of your product to return it to us without penalty for a full refund or replacement, save for:

  • where the product by reason of its nature cannot be returned (including electronic vouchers)

The following issues will not render the product defective as aforesaid and will not entitle you to a replacement or refund:

  • faults resulting from normal wear and tear;
  • where you have altered or damaged the product;
  • where a toy is not suitable for your child because of his/her age and this was expressly indicated or reasonably obvious from the nature of the toy.

Your return must be presented in its original product packaging together with the tax invoice. We reserve the right to require proof of purchase of any items being returned.

All returns must be sent to the following address:

Heart and Home
18 Sea Pumpkin
Atlantic Beach Golf Estate
Melkbosstrand
7441

    Should you wish to replace the product and the product purchased is unavailable, we will notify you and issue a full refund within 30 days after such notice.

    Shipping costs are not refundable where the product fails to be reasonably suitable and we are not responsible for returns that do not reach us. In the event that that product is defective or of poor quality, all shipping costs will be refunded.